Store Credit & Exchange Policy
At Grippiechennai , we want you to enjoy your shopping experience and products as much as we do! Our team guarantees quality products and efforts put in by our members.
We are proud of the best quality products we send out, but under certain
circumstances, we have exchanged products that have been defective or damaged while shipping. If a product arrives at your doorstep, broken or in an unusable condition, we will replace the product free of charge. If we are unable to exchange the product due to high demand, we will offer a store credit.
When you place an order, you will be asked to confirm certain details like the item’s size, design, model and spelling. Failure to provide accurate information does not qualify for exchange or returns. Hence, we do not accept returns or exchanges for your selection of incorrect items, sizes, and model.
In case you have further queries about the exchange, contact us at grippiec@gmail.com, so we can make sure you have had a good shopping experience with us.
Cancellation
We only allow cancellation if the product is not taken to production yet. However orders placed during the COVID-19 Period, cannot be cancelled.
If the order is shipped out, we will unfortunately not be able to cancel your order.
Refund
If you have received the product in a damaged, broken, defective or not usable condition, you can contact our customer support via email at grippiec@gmail.com or on call on +919150909562. You will have to email us proof of the product condition in the form of images or videos.
Once approved, the product will be replaced for free. Our products are customized on order, and the replacement will be shipped in 1-3 days.
Return
We only accept return if you have received the product in a damaged, broken, defective or not usable condition. Once approved, we will send the replacement of the same product in 1-3 days.
If product is unavailable or shipped incorrectly, the refund will be processed from our end within 1 business day from the time the returned shipment is received by us. The refunded payment will show up in your payment method in anywhere from 3-5 business days.